Empowering Connections, Elevating Experiences

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Our History

Invita's Evolution and Service Expansion

Since its inception in 2005, Invita has evolved from a leading multilingual contact center into a comprehensive CX solutions provider. Our journey has been marked by continuous innovation and strategic growth, expanding our service offerings to include a wide array of digital services. Today, we deliver cutting-edge solutions such as AI chatbots, RPA, voice biometrics, and more, ensuring we meet the diverse and dynamic needs of our clients. This evolution has positioned Invita at the forefront of the industry, dedicated to enhancing customer experiences and driving business success for our clients.

2005

Launch

Invita became an Independent Company.

2007

1st Tender

Won the 1st tender and got the 1st Bank Onboard

2013

Invita Kuwait

Launch of Invita Kuwait in collaboration with Kuwait Investment Authority

2015

Training Centre

Launch of Invita Training Centre

2017

Claims Management

Launch of Invita's Claims Management Company

2018

Chatbot

Launch of Invita's Chatbot

2019

Commercial launch

Commercial launch of Banking Chatbots

2020

Document Management & RPA

Introduced document management & storage services, and RPA

2021

1st RPA project

Launch of 1st RPA project and introduced voice biometrics service

2022

Formed JV

Formed JV with Credimax and 973Labs (FinTech services)

2023

Nasmaakum

Launch of Nasmaakum Application

From pioneering multilingual contact center services to leading the way in CX solutions and digital advancements, Invita’s journey is defined by excellence and growth.

Recognitions and Achievements

We are proud to have received numerous awards and accolades for our exceptional service.

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