Call Center CX Services - Invita

Call Center & CX Services

Invita Contact Center Service

Invita provides premium, multilingual call center and customer experience (CX) services, operating 24/7 to support businesses across various industries such as banking, insurance, retail, telecommunications, and government sectors. Our comprehensive solutions encompass inbound and outbound call handling, customer support, lead generation, technical assistance, and appointment scheduling. With a focus on delivering exceptional service through cutting-edge technology, secure systems, and highly trained professionals, Invita ensures personalized, efficient, and seamless communication experiences that enhance customer satisfaction and drive business success.

Outsourcing Models

Invita provides flexible outsourcing models to suit different business needs, ensuring efficient management and high-quality service delivery

Below are Some of Our Main Outsourcing Models:

Fully Outsourced

Invita manages all aspects, including premises, management, technology, and resources.

Managed Onsite

Resources are based at the client’s premises, while Invita manages other components.

Facility Outsourced

Resources are based at the client’s premises using their technology, with Invita managing the rest.

HR Outsourced

Invita provides resources, while the client manages all other aspects.

Cloud Contact Center

The client utilizes Invita’s technology solutions for their contact center needs.

Cultivating unwavering customer loyalty and brand advocacy to drive your business towards unlimited growth.

Industries We Serve

At Invita, we proudly partner with a diverse range of industries, delivering tailored customer contact and full CX solutions that drive excellence and innovation. Whether in government, finance, telecommunications, logistics, or hospitality, our expertise empowers businesses to enhance their customer experience, streamline operations, and achieve measurable results. Explore the industries we serve, and discover how Invita’s comprehensive solutions can elevate your business to new heights.

Financial Services

Health Care

Hospitality

Education Services

Transport & Logistics

Travel and Aviation

Ministries

Insurance

Telecom

Automotive

F&B Service

Property Development

Recognitions and Achievements

We are proud to have received numerous awards and accolades for our exceptional service.

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We extend our sincere gratitude to Invita for their exceptional call center services since 2007. Their professionalism, efficiency, and dedication have greatly enhanced our customer service, improving client satisfaction and streamlining operations. Invita's expertise, coupled with their well-trained agents, ensures every interaction is handled with care and precision. We highly recommend Invita for their professionalism, flexibility, and attention to detail, and we look forward to continuing our successful partnership. Dated 14.12.2023

Invita is a valuable partner to BBK, playing a key role in contributing to the bank’s service excellence and supporting its digital banking strategy.

Working with Invita has been an outstanding experience. Their contact center services, and digital solutions have played a pivotal role in enhancing our customer support capabilities. The professionalism and dedication of their team have made a significant positive impact on our operations, and we continue to benefit from their innovative approach and commitment to excellence. Invita is not just a service provider, but a trusted partner in our journey towards success.”

Invita has been an invaluable partner to Bahrain Air, providing exceptional service and advanced call center technology from the very start. Initially operating from their premises, we later integrated their technology and reporting into our own headquarters as our business grew. Their professionalism, support, and dedication have consistently exceeded expectations. We highly recommend Invita for all BPO and digital solutions. Dated: 30.11.2009

Elevate your customer experience!

Transform your customer service today with our seamless, world-class call center solutions. Act now to elevate your business!

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